Enterprise Communication Suite™ Ultimate Platinum for Healthcare


Communication Suite - Healthcare

The Enterprise Communication Suite™ Ultimate Platinum for Healthcare is a unique labeling and mobile solution, delivering applications for Healthcare and Pharmaceutical globally, and it is regarded as de facto for medicines labeling within the major health trusts.

It is not just a software solution. We provide desktop and mobile printers, handheld terminals, electronic signage as well as many types of standard and specialist labels and printer consumables.

The Enterprise Communication Suite™ Ultimate Platinum for Healthcare comes with a complete service delivery that includes:

  • Consultancy on labeling and mobile applications
  • Project and system integration management
  • On-going support and maintenance
  • Training, which can be classroom based courses at our training centers or on-site

The success in the Healthcare market is due to its flexibility, functionality and ease of use, and the fact that it requires minimal user training.

Under the burden of increasing UK, EU and FDA legislation designed to give greater protection to both customers and healthcare practitioners, our solutions are enabling the UK NHS to improve tracking and traceability throughout the global supply chain.

Enterprise Communication Suite™ Ultimate Platinum for Healthcare 

Comprehensive system security and a validated product have become essential requirements of a labeling solution for certain market sectors such as UK NHS Hospital Trusts, which must conform to the Medicines and Healthcare Products Regulatory Agency (MHRA). Similarly, pharmaceutical organizations, especially those operating globally, need to adhere to the US Food and Drug Administration (FDA) requirements contained in the 21CFR Part 11 standard for traceability of electronic records and signatures.

The Enterprise Communication Suite™ Ultimate Platinum for Healthcare  contains enhanced security, providing extensive password control and full auditing of every activity and event within the system, including the creation and printing of worksheets. The solution is MHRA and 21CFR Part 11 compliant and developed to Good Automated Manufacturing Practice (GAMP) standards.

As well as supplying a validated Platinum system, we can, during installation, provide an Installation Qualification (IQ). Our consultancy service also offers an onsite service to perform Operation and Performance Qualifications (OQ and PQ). For those organizations wishing to perform their own IQ and OQ we can supply templates to facilitate the process.

Key features of the Enterprise Communication Suite™ Ultimate Platinum for Healthcare 

Typically, worksheets have been created using Word or Excel, which do not provide an audit trail and security to MHRA standards. By integrating the Worksheet module within the Platinum security umbrella, NHS organizations can create and print worksheets within a validated environment.

The Worksheets module allows you to:

  • Create Worksheets using a validated product with a secure password system
  • Store and print production labels with a Worksheet and typically print the production labels to a thermal printer and the Worksheet to a laser printer
  • Electronically impose the “master production label” design, created onto the Worksheet template
  • Electronically impose a copy of the “printed production label” showing all database entries and keyboard entry response
  • Approve Worksheets, labels and database records
  • Add electronic signatures to support the label approval process
  • Create and edit multiple page Worksheet templates in a single screen
  • Print “Patient Information Leaflets” from a single print request
  • Print multiple labels (supplementary) of different sizes from a single request
  • Create Worksheet templates that can be used for many products by linking to a product database using either dBase IV or ODBC database types
  • Generate an electronic audit trail of the whole process
  • Preview multiple page Worksheet templates and the production label prior to printing
  • Enables Worksheets (batch sheets) and labels to be printed from a single print request

Approvals is a module that provides a structured electronic methodology for approving label designs, database records and worksheets. It can eliminate the problems that occur in manual systems such as lengthy time delays for approval and the printing of unapproved labels, database records and worksheets. By linking the approvals process into the Security System, the overall system becomes more secure and less prone to errors.

Headers & Footers
This allows the Communication Suite to be integrated into the validation process for each “batch” of labels by providing the user with a “Header label” that includes any variable data that the operator or back office system has supplied. This header label can be kept on file as a record of what was printed and when.

The footer option allows the user to keep a copy of the final label to ensure the complete batch was successfully printed. This process can be integrated with barcode validation to ensure each and every label is correct and readable. Label preview also allows the user to ensure that the final label is correct before starting the print run.

British National Formulary Warnings
The Enterprise Communication Suite™ Ultimate Platinum for Healthcare provides a pre-packaged database containing all the BNF Pharmacy warnings that need to be printed on medicine labels. Maintenance is automatic so the user does not have to re-link what could be hundreds of products to a new or modified warning.

Clinical Trials
The Enterprise Communication Suite™ Ultimate Platinum for Healthcare can take external files in many formats and process them using rules defined in the Business Process Automation to create a database of Clinical Trial Set Requests for appropriate label printing. The Random Patient Allocation System (RPAS) is able to generate the clinical trial databases used to define the relationships between patients and treatments.

Mobile Applications
The Enterprise Communication Suite™ Ultimate Platinum for Healthcare can enable Hospital Ward-based Pharmacy Dispensing, by printing pharmacy labels on mobile printers in hospital wards, which saves the pharmacists time and money. They make fewer trips back to the pharmacy department, patients are discharged quicker from hospital beds, and significant cost savings can be made on medicine stocks in the wards.

Another mobile application is asset management. An example of this is the tracking and management of essential equipment held on ambulances to ensure the vehicles are appropriately equipped and that equipment is maintained on a regular basis.

Server License
A server license option is available that enables the Enterprise Communication Suite™ Ultimate Platinum for Healthcare to be made available from multiple workstations on a network based on a concurrent user access policy.

Business Process Automation
Business Process Automation is a key component that can be used to automate manual business processes, which can be event-driven. It can take data from any number of data sources and apply workflow management in applications, such as ensuring labels go through the correct approval process before being output to label printers.

Business Process Automation can also be used to download data from operational systems such as product data from an Enterprise Resource Planning (ERP) system or patient data from a Patient Administration System to ensure all necessary and up-to-date information is automatically included on the labels.

Web-based Interface
Integration of the Enterprise Communication Suite™ Ultimate Platinum for Healthcare labeling system within the organization can be enabled by using the web-based interface whereby the labeling system can be accessed from multiple locations without requiring any software at these locations other than a web browser.

UK MHRA and US FDA 21CFR Part 11 Compliancy
Pharmaceutical organizations and UK NHS Hospitals that are licensed to manufacture and repackage drugs, require a validated labeling solution. The Enterprise Communication Suite™ Ultimate Platinum for Healthcare is developed to GAMP standards and is compliant with UK MHRA and US FDA 21CFR Part 11 standards.